Operations Supervisor Course
What will I learn?
Take your call centre career to the next level with our Operations Supervisor Training Programme. It's designed to make you better at monitoring and evaluation methods, benchmarking, and how to analyse performance. You go fi master important call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. You go learn how to make work processes better, use technology well, and create proper training programmes. Get expertise in preparing reports and talking to stakeholders, and build strong implementation plans with ways to manage risk and share resources.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Master evaluation metrics: Improve how your call centre dey perform with correct metrics.
Optimize processes: Make work dey flow smoother and more effective.
Analyze performance gaps: Find the areas wey need improvement and fix them.
Craft clear reports: Share correct information with well-organised and short reports.
Understand KPIs: Use key performance indicators to make smart decisions.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and workload.
- Select which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You can generate additional chapters like the examples below
This is a free course, aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.