Performance Analyst Course
What will I learn?
Boost your call center career with our Performance Analyst Training Programme, wey dem design give empower professionals with important skills for data analysis and reporting. Learn how to clean data, use visual tools, and simple simple mathematics ways so you go fit understand data patterns dey show. You go learn how to mark and measure important work targets, make your talking clear by arranging your reports well, and how to use time series ways for guessing future happenings. Get the knowledge wey you go use make work better and take correct decisions based on data wey you get.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Learn proper data picture drawing: Create and understand fine fine reports wey dey show things clear.
Check how people dey do their work: Mark and measure the main call center work targets.
Do mathematics for data: Use ways like hypothesis testing and regression.
Talk about wetin you see clear clear: Arrange and show your findings so everybody go understand.
See how things dey change and follow pattern: Use time series ways for guessing.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and workload.
- Select which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You can generate additional chapters like the examples below
This is a free course, aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.