Speech Analytics Technician Course
What will I learn?
Take your call centre career to the next level with our Speech Analytics Technician Training Course. You go learn how to prepare data well, clean am, and collect am so you fit turn raw call data into things wey go help the call centre. You go learn how to use the latest speech analytics tools to transcribe calls, check the feelings of callers (sentiment analysis), and find out the things wey dey happen plenty (trends). You go get skills in creating reports and explaining them well, so you fit give clear ideas and suggestions. You go help make the call centre work better with technology improvements and make the processes better. Join us now so you go become important person for the call centre industry.
Apoia's Unique Features
Develop skills
Enhance the development of the practical skills listed below
Learn how to clean data well: Remove things wey no dey important and handle data wey dey miss properly.
Create reports wey get sense: Arrange clear reports and explain things wey people fit use do something.
Check the things wey dey happen for call centre: Find out the times wey plenty people dey call and how e relate to how people dey feel about the call centre.
Use speech analytics tools well: Transcribe audio and check how people dey feel when dem dey talk.
Give ideas wey people fit use do something: Suggest training and how to make the processes better.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and workload.
- Select which chapter to begin with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You can generate additional chapters like the examples below
This is a free course, aimed at personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.