Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Improve your career with our Call Centre Supervisor Course, designed to give professionals the important skills dem need for success. Learn about di key performance indicators dem wey go helep boost team work and mek customers happy. Learn how to handle serious complaints with good communication and by making sure the team dey work together well. Tackle common problems like plenty people leaving job and how to keep di quality of work up. Optimize how things dey go using Six Sigma, Lean Management, and how to use technology. Develop plans wey people fit use with clear goals and how to manage resources. Join us today so you fit improve your supervisory skills!
Live mentoring rooms weekly
Rely on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with people who are actively working in the field? At Apoia, this is possible
Gain access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen your development in the practical skills listed below
Master KPIs: Boost team work rate and customer satisfaction.
Resolve Escalations: Manage and solve customer problems well.
Optimize Processes: Use Six Sigma and Lean management ways.
Enhance Communication: Develop good team work skills.
Action Planning: Put resources where dem need to dey and set clear goals wey people fit measure.