Complaint Resolution Technician Course
What will I learn?
Take your call centre work to the next level with our Complaint Resolution Technician Training. Learn the best ways to deal with customers, including how to make them trust you and handle difficult talk, so dem happy. Improve how you talk to people by listening good and showing you understand dem feeling. Get the knowledge you need about internet service to fix problem dem quick. Learn how to sort out problem dem and keep record of all the talk you have so we fit make things better all the time. Join now and become expert for solve complaint dem well and professional.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Build customer trust: Learn how to make customer dem loyal and confident in you.
Manage tough talks: Learn how to handle hard conversation dem easy and professional.
Troubleshoot internet issues: Find and fix internet problem dem fast-fast.
Develop practical solutions: Create way dem weh go solve customer complaint dem good.
Analyze service data: Look at the information and make the service better by using the insight dem.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.