Customer Experience Course
What will I learn?
Boost your call centre work with our Customer Experience Training Programme. This programme will change how you understand talking to customers. We will look at important ideas like knowing the difference between customer experience and customer service, using key performance indicators (KPIs) to see how well we are doing, and using customer feedback to improve. We will also learn about new things like AI, using machines to do work automatically, and using all channels to support customers. You will learn how to make plans to talk to customers better, make their experience more personal, and answer them faster. Join us and learn how to give customers the best experience possible.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Understand Customer Experience Well: Know the difference between customer service and customer experience.
Look at KPIs: Keep track of and understand key performance indicators.
Improve Communication: Make our ways of talking to customers better.
Make Things Personal: Change how we talk to each customer based on what they need.
Answer Faster: Get better at answering customer questions and complaints quickly.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.