Customer Service Course
What will I learn?
Improve ya call centre career with our Customer Service Training. E go teach you how to solve problem dem, how to pass problem up to ya superior dem, and how to manage ya time well. You go learn how to find out the real reason for the problem, put solution dem in place, and manage how long you dey talk to customer dem on the phone. You go sabi how to fix technical problem dem, listen well to customer dem, and talk clear so dem understand. You go learn how to build good relationship with customer dem, handle difficult talk dem, and make sure customer dem happy. This short and good training go help you do well for customer relationship management and give customer dem proper service.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Sabi solve problem well: Find and fix customer issue dem quick quick.
Improve ya communication: Listen proper and talk clear, clear so everybody understand.
Manage ya time: Put important work first and handle plenty call dem at the same time.
Fix tech issue dem: Solve problem dem with internet and error message dem.
Build customer rapport: Make customer dem happy and manage difficult talk dem.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.