Customer Service: Handling Abusive Customers Course
What will I learn?
Learn di proper way to handle customers wey vex and dey abuse people wit dis course wey dem design for call center workers. Make your communication skills strong wit active listening, showing understanding, and knowing how to talk to people. Learn how to settle palava through talking, calming people down, and finding solutions. Improve your record-keeping by using CRM system well and writing correct reports. Put yourself first and learn how to manage stress, while understanding customer rights and company rules. Sharpen your emotional intelligence and behave professional when things get tough. Register now so dat you go change di way you dey do customer service.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Learn active listening well so dat you go handle customer interactions better.
Use de-escalation techniques to settle fight smoothly.
Use CRM system well for correct record-keeping and reporting.
Develop self-control so dat you go manage stress well.
Understand di law and customer rights in service.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.