Customer Service: Handling Abusive Customers Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Learn di proper way to handle customers wey vex and dey abuse people wit dis course wey dem design for call center workers. Make your communication skills strong wit active listening, showing understanding, and knowing how to talk to people. Learn how to settle palava through talking, calming people down, and finding solutions. Improve your record-keeping by using CRM system well and writing correct reports. Put yourself first and learn how to manage stress, while understanding customer rights and company rules. Sharpen your emotional intelligence and behave professional when things get tough. Register now so dat you go change di way you dey do customer service.
Live mentoring rooms weekly
Rely on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with people who are actively working in the field? At Apoia, this is possible
Gain access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen your development in the practical skills listed below
Learn active listening well so dat you go handle customer interactions better.
Use de-escalation techniques to settle fight smoothly.
Use CRM system well for correct record-keeping and reporting.
Develop self-control so dat you go manage stress well.
Understand di law and customer rights in service.