Customer Service: Soft Skills Fundamentals Course
What will I learn?
Carry your call center work go up with our Customer Service: The Soft Skills Wey You Need to Know Well-Well course. Learn how to feel wetin customer dey feel so you go understand their emotions and connect with them for real. Make your talkin' and understandin' clear with words, body language, and short, sharp explainin'. Learn how to handle customer wey dey vex by coolin' them down and makin' sure dem know wetin to expect. Grow your brain for solvin' problems and listenin' good-good so you go know wetin customer want. Promise yourself to dey learn more and more by lookin' at yourself and growin' as a person. Join us now for learnin' wey dey work and wey good die.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Learn empathy well-well: Connect with customers from your heart so you go serve them better.
Follow-up good-good: Make sure customer happy by checkin' on them on time.
Talk clear: Make your talkin' and body language clear like crystal.
Coolin' down skills: Calm customer wey dey vex with peace and love.
Listen good-good: Hear wetin customer want by listenin' with all your ears.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.