Customer Service: Soft Skills Fundamentals Course
CertificatePreview
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Carry your call center work go up with our Customer Service: The Soft Skills Wey You Need to Know Well-Well course. Learn how to feel wetin customer dey feel so you go understand their emotions and connect with them for real. Make your talkin' and understandin' clear with words, body language, and short, sharp explainin'. Learn how to handle customer wey dey vex by coolin' them down and makin' sure dem know wetin to expect. Grow your brain for solvin' problems and listenin' good-good so you go know wetin customer want. Promise yourself to dey learn more and more by lookin' at yourself and growin' as a person. Join us now for learnin' wey dey work and wey good die.
Live mentoring rooms weekly
Rely on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with people who are actively working in the field? At Apoia, this is possible
Gain access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen your development in the practical skills listed below
Learn empathy well-well: Connect with customers from your heart so you go serve them better.
Follow-up good-good: Make sure customer happy by checkin' on them on time.
Talk clear: Make your talkin' and body language clear like crystal.
Coolin' down skills: Calm customer wey dey vex with peace and love.
Listen good-good: Hear wetin customer want by listenin' with all your ears.