Customer Service Training Course
What will I learn?
Improve your call centre career with our Customer Service Training Course, adapted for The Gambia. This course will teach you how to deal with customers properly and well. You'll learn the basic principles of customer service, how to handle common problems in call centres, and how to meet customer expectations. We'll use interactive training like role-playing and getting feedback to improve how you communicate. You will learn to handle customers who are difficult, turn bad situations into good ones, and always find ways to improve the training. Register now to start learning!
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Learn the basic principles of customer service to talk to customers well.
Grow your ability to understand how customers feel, so they are happy and loyal.
Use methods to calm down difficult situations.
Use feedback to always make the service better.
Create interesting training lessons that can be used in real life.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.