De-Escalating Conversations For Customer Service Course
What will I learn?
Learn the correct way to handle difficult talks with our Customer Service Course, made for people working in call centers who want to improve their skills. You go learn how to solve problems peacefully, how to control your stress, and how to find solutions to customer issues. You go develop your ability to listen carefully, show understanding, and talk clearly. You go gain experience in writing things down and reporting, and you go pass customer expectations by understanding what they need and handling their complaints with respect. Improve your customer service skills today!
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Master how to cool things down: Learn how to resolve disagreements peacefully with correct methods.
Improve how you talk: Use understanding and clear talk for good interactions.
Control your stress: Stay calm and professional even when things are tough.
Find solutions to problems: Discover the main causes of problems and use practical solutions.
Excel at customer service: Pass customer expectations and handle complaints with respect.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.