De-Escalating Conversations For Customer Service Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Learn the correct way to handle difficult talks with our Customer Service Course, made for people working in call centers who want to improve their skills. You go learn how to solve problems peacefully, how to control your stress, and how to find solutions to customer issues. You go develop your ability to listen carefully, show understanding, and talk clearly. You go gain experience in writing things down and reporting, and you go pass customer expectations by understanding what they need and handling their complaints with respect. Improve your customer service skills today!
Live mentoring rooms weekly
Rely on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with people who are actively working in the field? At Apoia, this is possible
Gain access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen your development in the practical skills listed below
Master how to cool things down: Learn how to resolve disagreements peacefully with correct methods.
Improve how you talk: Use understanding and clear talk for good interactions.
Control your stress: Stay calm and professional even when things are tough.
Find solutions to problems: Discover the main causes of problems and use practical solutions.
Excel at customer service: Pass customer expectations and handle complaints with respect.