Phone-Based Customer Service Course
What will I learn?
Improve your chances for work for call centre with we Phone Customer Service Training. Learn important things like how to answer phone proper, how to control how call dey go, and how to always sound professional. Learn how to make customer them feel good, make sure they happy, and manage what they expect. Learn how to manage stress with how to use time good and take care of yourself. Learn how to solve problem quick-quick and talk good with people, including feeling for them and listening good. Always be ready to learn more from what people tell you and think about how you do things. Join now for big change!
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Control call flow: Manage and direct how customer them dey talk to you proper-proper.
Build rapport: Make customer them trust you and feel good with you every time.
Solve problems swiftly: Find quick and good solution for any problem fast-fast.
Communicate clearly: Talk simple and show you care so everybody understand.
Manage stress: Stay calm and take care of yourself even when things hard.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.