Speech Analytics Technician Course
What will I learn?
Boost your call center job with our Speech Analytics Technician Training. Learn how to sort, clean up, and collect data so you can turn raw call information into things you can actually use. You'll learn to use the newest speech analytics programs to write down what people are saying, find out how they feel, and see what's trending. You'll also get good at making reports and showing them to people, so you can give clear ideas and advice. Improve how the call center works by using technology better and making the processes smoother. Join now and become someone the call center can't do without.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Master data cleaning: Get rid of unnecessary information and deal with missing information properly.
Create insightful reports: Put together clear reports and give useful ideas.
Analyze call center trends: Find out when the busiest times are and see how they relate to customer happiness scores.
Utilize speech analytics tools: Write down audio and figure out how people are feeling.
Generate actionable insights: Suggest training and recommend ways to improve how things are done.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.