Telecollections Technician Course
What will I learn?
Boost your call centre work with our Telecollections Technician Training, made for people who want to learn the main skills for collecting debts. You'll learn how to manage your time well, follow the law and do things the right way, and talk to people in a better way. Get good at dealing with excuses, coming to agreements, and making customers happy. Our short, good training will help you be good at keeping track of many accounts, keeping things private, and staying positive, all at your own speed.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Get good at time management: Decide what's most important and keep track of many accounts without problems.
Know the law: Understand the rules for collecting debts and doing things the right way.
Deal with excuses: Know what people usually say when they don't want to pay and answer them well.
Talk clearly: Show you understand how people feel, listen carefully, and talk straight to the point.
Make customers happy: Check how happy customers are and make things better.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.