Specialist in Virtual Reference Services Course
What will I learn?
Make yourself a better Library worker with our Expert Training for Virtual Library Help Services. This full course will teach you how to know what library users need, make your service better, and use modern tools like chat and video calls. You'll learn how to make the service easy to use for everyone, making sure it's quick and available, and you'll learn about what's new in this area. You'll become good at planning how to put these things into practice and how to get the community involved. Join us and change how you do virtual library help today!
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Get good at looking at library user information to make the online help service better.
Do good surveys and interviews to understand what library users want.
Use ways to improve the service to get more people involved.
Use modern tools to talk to people online easily.
Create online experiences that are easy to use for everyone and quick to respond.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.