Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your career with our Customer Success Manager Training Programme, designed for management and administration people who want to be top-notch in keeping customers and making them happy. We go deep into important numbers, how much a customer is worth in their lifetime, and why customers leave. You'll learn how to collect feedback, understand it, and use it to make things better. Improve how you connect with customers using good communication and technology. Learn how to welcome customers properly, manage resources well, and create retention plans that work. Measure your success and keep improving. Join now to change your customer success skills completely.
Live mentoring rooms weekly
Rely on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with people who are actively working in the field? At Apoia, this is possible
Gain access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen your development in the practical skills listed below
Master customer retention numbers so you can build customer loyalty and reduce customer loss.
Analyze customer feedback to make customers more satisfied and engaged.
Develop special welcome plans for each customer, so they have a smooth and easy experience.
Use good communication skills to make client relationships stronger.
Create retention plans that really work, so you can reach your business goals.