Voice of The Customer Course
What will I learn?
Unlock di power wey customer them get by listening to dem wit our Customer Seh So Course, wey we design for marketing people wey eager to shine. Enter inside data analysis ways, put di most important feedback first, and sort customer seh so them well-well. Learn how to put Customer Seh So inside your business plan, mek customer experience betta, and measure if e dey work wit important numbers. Master how to collect feedback, from listening to social media to doing correct surveys, and create plans wey go work to handle customer worries and mek dem loyal.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Analyze customer data: Master di tools for doing proper data analysis.
Prioritize feedback: Learn to know di customer seh so wey go really mek change.
Integrate VoC: Put customer voice inside how una dey plan things.
Design surveys: Make correct surveys wey go give una good feedback.
Communicate changes: Tell customer them about updates well-well.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.