Access courses

CRM Course

Preview certificate

What will I learn?

Boost your Business Intelligence skills with our CRM Course, tailored for professionals lookin' to master customer relationship management. Delve into data analysis techniques, learn how to spot patterns, and use tools for customer insights. Develop effective reporting and sales strategies, including personalised marketing and customer reactivation plans. Get your head around the key features and benefits of CRM systems, and put successful CRM strategies in place with clear KPIs. Sign up now to turn data into proper actionable business intelligence.

Apoia's Advantages

Online and lifetime access to courses
Certificate aligned with educational standards
Printable PDF summaries
Online support always available
Select and arrange the chapters you'd like to study
Set your own course workload
Instant feedback on practical activities
Study at your convenience, no internet required

Develop skills

Strengthen the development of the practical skills listed below

Master data analysis: Get to grips with patterns and trends in customer data.

Craft effective reports: Communicate insights clearly and concisely.

Develop sales strategies: Create personalised marketing and engagement plans.

Segment customers: Identify high-value leads and customers gone quiet.

Implement CRM systems: Plan, track, and measure success effectively.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.