Customer Service: Soft Skills Fundamentals Course

What will I learn?

Elevate your career in a contact centre with our Customer Service: Soft Skills Essentials Course. Master empathy by understanding customer emotions and building emotional connections. Improve your communication with verbal, non-verbal, and clear techniques. Learn how to handle tricky customers through de-escalation and managing their expectations. Develop problem-solving strategies and active listening skills to pinpoint customer needs. Commit to ongoing improvement with self-reflection and personal development goals. Sign up now for practical, high-quality learning.

Apoia's Advantages

Online and lifetime access to courses
Certificate aligned with educational standards
Printable PDF summaries
Online support always available
Select and arrange the chapters you'd like to study
Set your own course workload
Instant feedback on practical activities
Study at your convenience, no internet required

Develop skills

Strengthen the development of the practical skills listed below

Master empathy: Connect emotionally with customers for better service.

Effective follow-up: Make sure customers are happy with timely follow-ups.

Clear communication: Improve your verbal and non-verbal interaction skills.

De-escalation skills: Calmly sort out disagreements with tricky customers.

Active listening: Understand what customers need by listening closely.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.