Customer Service: Soft Skills Fundamentals Course
CertificatePreview
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Elevate your career in a contact centre with our Customer Service: Soft Skills Essentials Course. Master empathy by understanding customer emotions and building emotional connections. Improve your communication with verbal, non-verbal, and clear techniques. Learn how to handle tricky customers through de-escalation and managing their expectations. Develop problem-solving strategies and active listening skills to pinpoint customer needs. Commit to ongoing improvement with self-reflection and personal development goals. Sign up now for practical, high-quality learning.
Live mentoring rooms weekly
Rely on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia, this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master empathy: Connect emotionally with customers for better service.
Effective follow-up: Make sure customers are happy with timely follow-ups.
Clear communication: Improve your verbal and non-verbal interaction skills.
De-escalation skills: Calmly sort out disagreements with tricky customers.
Active listening: Understand what customers need by listening closely.