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Performance Analyst Course

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What will I learn?

Take your call centre career to the next level with our Performance Analyst Course, designed to give professionals the vital skills they need in data analysis and reporting. Get to grips with data cleaning, visualisation, and statistical methods to properly understand trends and patterns. Learn how to define and measure key performance indicators, improve communication with well-structured reports, and use time series analysis for forecasting. Develop the expertise to drive performance improvements and make confident, data-driven decisions.

Apoia's Advantages

Online and lifetime access to courses
Certificate aligned with educational standards
Printable PDF summaries
Online support always available
Select and arrange the chapters you'd like to study
Set your own course workload
Instant feedback on practical activities
Study at your convenience, no internet required

Develop skills

Strengthen the development of the practical skills listed below

Become a whiz at data visualisation: Create and understand visual reports that really make an impact.

Analyse performance metrics: Define and measure key call centre KPIs.

Carry out statistical analysis: Use methods for hypothesis testing and regression.

Communicate insights clearly: Structure and present your analytical findings in a way that's easy to follow.

Spot trends and patterns: Use time series analysis for forecasting.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.