Telecollections Technician Course
What will I learn?
Take your call centre career to the next level with our Telecollections Technician Course (Irish Edition), designed for professionals looking to master the essential skills of debt collection. You'll learn effective time management, legal and ethical practices, and advanced communication techniques tailored for the Irish context. Develop expertise in handling objections, negotiation strategies, and keeping customers happy. Our concise, high-quality course will help you shine when balancing multiple accounts, ensuring privacy, and keeping a positive attitude, all at your own pace.
Apoia's Advantages
Develop skills
Strengthen the development of the practical skills listed below
Master time management: Prioritise tasks and balance multiple accounts efficiently.
Navigate legalities: Understand debt collection laws and ethical practices specific to Ireland.
Overcome objections: Identify and address common customer objections effectively.
Communicate clearly: Use empathy, active listening, and clear communication.
Enhance customer satisfaction: Measure and improve customer experiences.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.