Telephone Operator Course
What will I learn?
Take your call centre career to the next level with our Telephone Exchange Operator Course, designed to boost your customer service skills, problem-solving abilities, and time management techniques. Learn how to build a good working relationship, handle tricky customers, and ensure they're happy with the service. Develop effective communication skills, including how you speak and how you present yourself, as well as active listening. Learn how to sort out disagreements, stay professional, and manage your emotions so you can handle stress. Sign up now for a hands-on, top-quality course that fits around your day.
Apoia's Advantages
Develop skills
Strengthen the development of the practical skills listed below
Master customer rapport: Build trust and connection with every call.
Resolve conflicts swiftly: Use negotiation and de-escalation techniques effectively.
Enhance communication: Excel in verbal, non-verbal, and active listening skills.
Optimise time management: Prioritise tasks and handle calls efficiently.
Boost emotional intelligence: Manage stress and empathise with customers.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.