CSAT Course
What will I learn?
Level up your product design skills with our CSAT Course (Irish Edition), specifically designed for professionals keen to get a proper handle on customer satisfaction metrics. Delve into actionable strategies, get them lined up with company objectives, and put together realistic improvement plans. Learn how to analyse data, spot trends, and benchmark properly within the tech sector here in Ireland. Improve your ability to communicate findings and recommendations clearly. This concise, high-quality course gives you the tools to identify areas for improvement and drive customer satisfaction to the next level.
Apoia's Advantages
Develop skills
Strengthen the development of the practical skills listed below
Develop actionable strategies: Craft and execute plans in line with company objectives.
Master CSAT metrics: Understand and use CSAT to improve the customer experience.
Communicate effectively: Present data and insights clearly to the relevant people.
Analyse data proficiently: Spot trends and clean data for accurate analysis.
Benchmark industry standards: Apply and research benchmarks to improve performance.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.