CX Design Course

Preview certificate

What will I learn?

Enhance your product design skills with our CX Design Course, specifically designed for professionals looking to master customer experience strategies. Delve into creating user personas, understanding mobile app UX, and mapping customer journeys. Learn how to document findings effectively, gather insightful feedback, and implement iterative improvements. This top-quality, practice-led course provides you with the tools to align design elements with user needs, ensuring engaging and satisfying user interactions.

Apoia's Advantages

Online and lifetime access to courses
Certificate aligned with educational standards
Printable PDF summaries
Online support always available
Select and arrange the chapters you'd like to study
Set your own course workload
Instant feedback on practical activities
Study at your convenience, no internet required

Develop skills

Strengthen the development of the practical skills listed below

Develop user personas: Create detailed profiles to understand target audiences.

Enhance mobile UX: Implement trends to boost user engagement and satisfaction.

Present findings effectively: Master concise and clear presentation techniques.

Gather and analyse feedback: Extract insights for continuous design improvement.

Map customer journeys: Identify key touchpoints and opportunities for enhancement.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.