Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your call centre career to the next level with our CRM Systems Technician Course, designed to boost your expertise in optimising CRM systems for top-notch efficiency. Delve into CRM architecture, spot system shortcomings, and explore key features tailored for call centres. Keep ahead of the curve with the latest CRM technologies and learn how to run effective training sessions. Master data analysis, set success measures, and put continuous improvement strategies into practice. Pick up practical skills in testing, quality assurance, and smooth feature integration. Sign up now to transform your CRM skills!
Live mentoring rooms weekly
Rely on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia, this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Optimise CRM architecture for enhanced call centre performance.
Spot and sort out CRM system shortcomings for smooth operations.
Analyse CRM features to improve call centre efficiency.
Develop training materials for effective CRM user support.
Put continuous improvement strategies into practice using data insights.