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IT Support Course

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What will I learn?

Master the ins and outs of IT support with our comprehensive IT Support Course, tailored for technology professionals keen to boost their skills. Delve into troubleshooting email problems, essential network connectivity, and email server management. Get clued-in on email system basics, put effective fixes in place, and analyse logs with pinpoint accuracy. Learn to document and report clearly, making sure issues don't crop up again. This top-notch, hands-on course is your ticket to becoming an IT support whizz.

Apoia's Advantages

Online and lifetime access to courses
Certificate aligned with educational standards
Printable PDF summaries
Online support always available
Select and arrange the chapters you'd like to study
Set your own course workload
Instant feedback on practical activities
Study at your convenience, no internet required

Develop skills

Strengthen the development of the practical skills listed below

Get the hang of email troubleshooting: Diagnose and sort out common email problems lickety-split.

Network diagnostics: Use tools like ping and traceroute for connectivity fixes.

Email server management: Configure, update, and keep an eye on server performance effectively.

Log analysis skills: Spot patterns and understand server logs for support that's ahead of the game.

Technical documentation: Document troubleshooting steps and write crystal-clear technical reports.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.