Customer Service Specialist Course
What will I learn?
Improve your service standards in the bar and restaurant industry with our Customer Service Specialist Course, created to sharpen your abilities in feedback analysis, conflict management, and understanding customer behaviour. Become proficient in effective communication, time management, and problem-solving methods to guarantee customer satisfaction and loyalty. Learn how to collect and implement feedback, negotiate professionally, and address grievances with empathy. This focused, top-notch course equips you to thrive in demanding circumstances and prioritise tasks effectively.
Apoia's Advantages
Develop skills
Enhance the development of the practical skills mentioned below
Master conflict management: Handle disagreements with skill and professionalism.
Enhance communication: Provide clear, empathetic, and effective interactions.
Optimise time management: Prioritise tasks and manage high-pressure situations efficiently.
Improve customer satisfaction: Understand customer needs and manage complaints effectively.
Implement feedback: Analyse and apply customer insights for ongoing improvement.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.