Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your career to the next level with our Call Centre Supervisor Course, crafted to equip professionals with vital skills for success. Become proficient in key performance indicators to improve team performance and customer satisfaction levels. Learn to manage escalations through effective communication and team coordination. Address prevalent challenges such as high attrition rates and maintaining quality standards. Streamline processes using Six Sigma, Lean Management, and technology integration. Develop practical action plans with well-defined objectives and resource allocation. Enrol now and transform your supervisory skills!
Live mentoring sessions every week
Rely on our team of specialists to assist you weekly
Imagine learning while clearing your doubts with professionals already in the field! At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Share experiences with specialists from diverse fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Master KPIs: Enhance team efficiency and customer satisfaction.
Resolve Escalations: Skillfully navigate and manage customer issues.
Optimise Processes: Implement Six Sigma and Lean management methodologies.
Enhance Communication: Develop effective team coordination abilities.
Action Planning: Allocate resources and establish clear, measurable goals.