Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your call centre career with our Call Centre Training Course, designed to improve your skills in empathy, communication, and problem-solving. Become proficient in active listening, verbal and non-verbal techniques, and learn to handle stress while building rapport with customers. Get insights into call centre operations, metrics, and technology, and stay ahead with continuous improvement strategies. Perfect for professionals looking to optimise workflows and personalise customer interactions, this course is your path to success.
Live mentoring sessions every week
Rely on our team of specialists to assist you weekly
Imagine learning while clearing your doubts with professionals already in the field! At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Share experiences with specialists from diverse fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Master empathy: Connect deeply with customers through emotional intelligence.
Enhance communication: Excel in active listening and verbal techniques.
Solve problems: Develop creative solutions and make informed decisions.
Optimise operations: Streamline workflows and leverage call centre tools.
Adapt continuously: Stay updated with trends and foster a learning culture.