Customer Service: Handling Abusive Customers Course
What will I learn?
Become proficient in handling difficult customers with our detailed course designed for customer service professionals. Sharpen your communication skills through active listening, empathy, and managing your tone. Learn to resolve conflicts using negotiation, de-escalation, and problem-solving techniques. Improve documentation with efficient CRM system usage and precise reporting. Focus on self-care and managing stress while understanding customer rights and company guidelines. Enhance your emotional intelligence and maintain professionalism in challenging situations. Join now to transform your customer service skills.
Apoia's Advantages
Develop skills
Enhance the development of the practical skills mentioned below
Master active listening to improve customer interactions.
Use de-escalation techniques to resolve conflicts effectively.
Utilise CRM systems for efficient record-keeping and reporting.
Develop self-regulation skills to manage stress effectively.
Understand legal considerations and customer rights in service.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.