Customer Service: Soft Skills Fundamentals Course
What will I learn?
Boost your call centre career prospects with our Customer Service: Soft Skills Fundamentals Course (India Edition). Become a master of empathy by understanding customer emotions and forming strong connections. Sharpen your communication skills with verbal, non-verbal, and to-the-point techniques. Learn to handle challenging customers through de-escalation methods and setting realistic expectations. Develop problem-solving approaches and active listening skills to accurately determine customer needs. Commit to continuous improvement through self-assessment and personal growth objectives. Enrol now for practical, top-notch training.
Apoia's Advantages
Develop skills
Enhance the development of the practical skills mentioned below
Master empathy: Connect emotionally with customers for superior service.
Effective follow-up: Guarantee customer satisfaction with prompt follow-ups.
Clear communication: Enhance verbal and non-verbal communication skills.
De-escalation skills: Resolve conflicts with difficult customers calmly and effectively.
Active listening: Understand customer needs through attentive and focused listening.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.