Customer Service: Soft Skills Fundamentals Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your call centre career prospects with our Customer Service: Soft Skills Fundamentals Course (India Edition). Become a master of empathy by understanding customer emotions and forming strong connections. Sharpen your communication skills with verbal, non-verbal, and to-the-point techniques. Learn to handle challenging customers through de-escalation methods and setting realistic expectations. Develop problem-solving approaches and active listening skills to accurately determine customer needs. Commit to continuous improvement through self-assessment and personal growth objectives. Enrol now for practical, top-notch training.
Live mentoring sessions every week
Rely on our team of specialists to assist you weekly
Imagine learning while clearing your doubts with professionals already in the field! At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Share experiences with specialists from diverse fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Master empathy: Connect emotionally with customers for superior service.
Effective follow-up: Guarantee customer satisfaction with prompt follow-ups.
Clear communication: Enhance verbal and non-verbal communication skills.
De-escalation skills: Resolve conflicts with difficult customers calmly and effectively.
Active listening: Understand customer needs through attentive and focused listening.