Customer Service Training Course
What will I learn?
Take your call centre career to the next level with our Customer Service Training Course, designed to boost your skills in handling customer interactions efficiently. Delve into the basics of customer service, address typical call centre issues, and get a good handle on what customers expect. Participate in interactive training methods, including role-plays and feedback sessions, to polish your communication skills. Learn how to deal with challenging customers, convert negative situations into positive ones, and consistently improve the impact of your training. Enrol now for a truly transformative learning experience!
Apoia's Advantages
Develop skills
Enhance the development of the practical skills mentioned below
Master the fundamentals of customer service for effective interactions.
Develop empathy to improve customer satisfaction and loyalty.
Use de-escalation methods to handle difficult situations.
Utilise feedback to consistently improve the quality of service.
Design engaging training modules for practical, real-world application.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.