Phone-Based Customer Service Course
What will I learn?
Advance your call centre career with our Phone-Based Customer Service Course. Become proficient in essential skills such as telephone etiquette, managing call flow efficiently, and maintaining a professional demeanor. Learn to build strong customer relationships, ensure customer satisfaction, and manage customer expectations effectively. Improve your stress management abilities with time management and self-care methods. Develop rapid problem-solving approaches and effective communication skills, including empathy and active listening. Embrace continuous improvement through feedback and self-reflection. Enrol now for a transformative experience!
Apoia's Advantages
Develop skills
Enhance the development of the practical skills mentioned below
Master call flow: Manage and direct customer interactions efficiently and effectively.
Build rapport: Establish trust and build connections with each and every customer.
Solve problems swiftly: Develop rapid and effective solutions for customer issues.
Communicate clearly: Use concise and empathetic language to ensure clarity in communication.
Manage stress: Maintain composure and practice self-care techniques when under pressure.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.