Speech Analytics Technician Course
What will I learn?
Advance your career in the call centre industry with our Speech Analytics Technician Course. Learn data preparation, cleaning, and collection methods to convert raw call data into useful insights. Gain expertise in using modern speech analytics tools for transcription, sentiment analysis, and trend identification. Develop skills in report creation and presentation, offering clear insights and recommendations. Improve call centre operations with technology enhancements and process optimisation. Enrol now to become a valuable asset in the call centre sector.
Apoia's Advantages
Develop skills
Enhance the development of the practical skills mentioned below
Master data cleaning: Remove irrelevant information and manage missing values effectively.
Create insightful reports: Structure clear reports and present actionable insights.
Analyse call centre trends: Identify peak hours and correlate satisfaction scores.
Utilise speech analytics tools: Transcribe audio and perform sentiment analysis.
Generate actionable insights: Recommend training and suggest process improvements.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.