Telecollections Technician Course
What will I learn?
Advance your call centre career with our Telecollections Technician Course, tailored for professionals aiming to master essential skills in debt recovery. Learn effective time management, legal and ethical guidelines, and advanced communication techniques. Gain expertise in handling objections, negotiation strategies, and customer satisfaction. Our concise, high-quality course empowers you to excel in managing multiple accounts, ensuring privacy, and maintaining a positive attitude, all at your own pace.
Apoia's Advantages
Develop skills
Enhance the development of the practical skills mentioned below
Master time management: Prioritise tasks and efficiently manage multiple accounts.
Navigate legalities: Understand debt recovery laws and ethical guidelines.
Overcome objections: Identify and effectively address common customer objections.
Communicate clearly: Employ empathy, active listening, and clear communication.
Enhance customer satisfaction: Measure and improve customer experiences.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.