Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your call centre career to the next level with our Telephone Operator Training Programme, designed to improve your skills in providing excellent customer service, solving problems, and managing your time effectively. Become an expert in building a good relationship with customers, handling challenging customers, and making sure they are satisfied. Develop strong communication skills, including understanding verbal and non-verbal signals, and listening actively. Learn how to resolve disagreements, maintain a professional attitude, and use emotional intelligence to handle stress and strong feelings. Enrol now for a useful, high-quality training experience that fits your timetable.
Live mentoring sessions every week
Rely on our team of specialists to assist you weekly
Imagine learning while clearing your doubts with professionals already in the field! At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Share experiences with specialists from diverse fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Build strong customer relationships: Create trust and a good connection with every phone call.
Quickly resolve disagreements: Use negotiation and calming techniques effectively.
Improve communication skills: Become excellent in speaking, understanding body language, and listening carefully.
Manage time effectively: Prioritise tasks and handle phone calls efficiently.
Increase emotional intelligence: Handle stress and understand customers' feelings.