Telephone Operator Course
What will I learn?
Take your call centre career to the next level with our Telephone Operator Training Programme, designed to improve your skills in providing excellent customer service, solving problems, and managing your time effectively. Become an expert in building a good relationship with customers, handling challenging customers, and making sure they are satisfied. Develop strong communication skills, including understanding verbal and non-verbal signals, and listening actively. Learn how to resolve disagreements, maintain a professional attitude, and use emotional intelligence to handle stress and strong feelings. Enrol now for a useful, high-quality training experience that fits your timetable.
Apoia's Advantages
Develop skills
Enhance the development of the practical skills mentioned below
Build strong customer relationships: Create trust and a good connection with every phone call.
Quickly resolve disagreements: Use negotiation and calming techniques effectively.
Improve communication skills: Become excellent in speaking, understanding body language, and listening carefully.
Manage time effectively: Prioritise tasks and handle phone calls efficiently.
Increase emotional intelligence: Handle stress and understand customers' feelings.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.