Working With Difficult People Course
What will I learn?
Boost your career, especially in fields like firefighting or any high-pressure role, with our 'Dealing with Challenging Individuals Course'. It's designed to provide you with crucial skills for demanding environments. Learn to lead and influence without direct authority, motivate your team members, and bring about lasting changes in behaviour. Create a positive team environment by building trust, encouraging teamwork, and promoting inclusivity. Master stress management strategies and effective communication to resolve disagreements and understand how teams function. Take your professional abilities to the next level today.
Develop skills
Enhance the development of the practical skills mentioned below
Influence without authority: Become skilled at persuasion to lead effectively, no matter the situation.
Resolve conflicts: Develop negotiation and mediation abilities for seamless teamwork.
Manage stress: Learn techniques to remain composed and support your colleagues under pressure.
Build team trust: Promote mutual respect and collaboration for a positive work culture.
Communicate effectively: Improve your listening and feedback skills for clear communication.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.