Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Advance your career in the technology sector with our Customer Relationship Management Course, tailored for the Indian market. Delve into the fundamentals of CRM, from grasping its advantages and core elements to expertly managing customer feedback systems. Learn how to select appropriate communication channels, customise service offerings, and significantly improve customer satisfaction and retention rates. Develop and execute strong CRM strategies, monitor progress using Key Performance Indicators (KPIs), and consistently refine your methods. Enrol today to revolutionise your customer engagement and propel success.
Live mentoring sessions every week
Rely on our team of specialists to assist you weekly
Imagine learning while clearing your doubts with professionals already in the field! At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Share experiences with specialists from diverse fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Become proficient in CRM systems: Improve efficiency within tech-focused settings.
Analyse customer feedback: Utilise actionable insights to drive improvements.
Optimise communication: Choose suitable channels for varied audiences.
Customise services: Adapt strategies to cater to individual customer requirements.
Enhance retention: Put into practice strategies to build greater customer loyalty.