Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your call centre career to the next level with our Customer Retention Technician Course. Become proficient in effective communication skills, including techniques for persuasion and managing challenging conversations. Understand customer churn, its impact on the business, and strategies to tackle it. Learn to develop and implement retention strategies, analyse customer feedback, and manage projects efficiently. This course provides you with practical, high-quality skills to improve customer satisfaction and drive business success.
Live mentoring sessions every week
Rely on our team of specialists to assist you weekly
Imagine learning while clearing your doubts with professionals already in the field! At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Share experiences with specialists from diverse fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Master persuasive communication to enhance customer interactions.
Analyse customer feedback to identify trends and improve service.
Develop effective retention strategies to reduce customer churn.
Plan and execute projects with precision for optimal results.
Allocate resources efficiently to maximise retention efforts.