CX Design Course

Preview certificate

What will I learn?

Enhance your product design capabilities with our CX Design Course (Indian Edition), specifically designed for professionals looking to excel in customer experience strategies within the Indian context. Delve into creating detailed user personas relevant to the Indian market, understanding mobile app UX preferences of Indian users, and mapping customer journeys that reflect typical Indian consumer behaviour. You'll learn how to document your findings effectively, gather valuable feedback, and implement continuous improvements based on those insights. This practical, high-quality course provides you with the tools to align design elements with the needs and expectations of Indian users, leading to engaging and satisfying user interactions.

Apoia's Advantages

Online course with lifetime access
Certificate aligned with educational standards
PDF summaries for download
24/7 online support available
Select and sequence the chapters you wish to study
Customize the course duration
Instant feedback on practical activities
Study anytime, no internet required

Develop skills

Enhance the development of the practical skills mentioned below

Develop user personas tailored for the Indian market: Create detailed profiles to understand your target audience in India.

Enhance mobile UX for Indian users: Implement the latest trends to improve user engagement and satisfaction for mobile apps used in India.

Present findings effectively: Master clear and concise presentation techniques, adapted for Indian audiences.

Gather and analyse feedback: Extract insights for continuous design improvement based on feedback from Indian users.

Map customer journeys relevant to India: Identify key touchpoints and opportunities for enhancement specific to the Indian consumer experience.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can modify the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your professional journey.