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Call Center Metrics Technician Course

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What will I learn?

Tek yuh call centre career to di next level wid wi Call Centre Metrics Technician Course. Master di main-main metrics dem like Customer Satisfaction Score, Average Handle Time, Service Level, an' First Call Resolution. Learn how fi mek tings run betta so yu can mek di place run smoother an' customer dem happier. Learn how fi mek proper suggestions, sharpen yuh reporting skills, an' use data analysis fi spot trends an' chance dem. Sign up now fi transform yuh skills an' drive success inna yuh call centre job.

Apoia's Unique Offerings

Online courses with lifetime access
Certificate aligned with educational standards
Printable PDF summaries
Online support available at all times
Select and arrange the chapters you wish to study
Customize the course workload
Instant feedback on practical activities
Study anytime, no internet required

Develop skills

Enhance the development of the practical skills listed below

Master di key call centre metrics dem: CSAT, AHT, Service Level, FCR.

Mek performance betta: Enhance FCR, cut down AHT, boost satisfaction.

Develop proper insights: Measure impact, spot weh fi improve.

Excel inna reporting: Talk 'bout findings, show di data, structure reports properly.

Analyze data good-good: Do statistical analysis, understand di trends.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You'll be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.