Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Tek yuh career to di next level wid wi Call Centre Supervisor Course. It design fi gi professionals di skills dem weh dem need fi succeed. Master di key performance indicators dem so yuh can boost team efficiency an' mek customer dem happy. Learn how fi handle escalation properly wid good communication an' by mek sure di team work good togedda. Deal wid di problem dem weh always a happen, like when staff keep leff an' how fi mek sure di quality stay good. Use Six Sigma, Lean Management an' technology fi mek di process dem run betta. Mek plans weh yuh can use, weh clear pon wah yuh waan achieve an' how yuh a go manage di resources dem. Come join wi an transform yuh supervisor skills today!
Live mentoring rooms weekly
Count on our team of specialists for weekly support
Imagine learning something while having your questions answered by people who already work with it? At Apoia, this is a reality.
Gain access to open sessions with various professionals in the industry
Expand your network
Share experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master KPIs: Mek di team work betta an' mek customer dem happy.
Resolve Escalations: Handle customer problem dem good, good.
Optimize Processes: Use Six Sigma an' Lean management fi mek tings run smooth.
Enhance Communication: Learn how fi mek di team work good togedda.
Action Planning: Put resources inna di right place an' set clear goals weh yuh can measure.