Customer Service: Soft Skills Fundamentals Course
What will I learn?
Tek yuh call centre career go a di next level wid wi Customer Service: Soft Skills Basics Course. Master empathy by undastan how customer dem feel an' build strong connection wid dem. Mek yuh communication betta wid word of mouth, body language, an' talkin' straight to di point. Learn how fi manage hard-to-please customer dem by calm dem down an' mek dem know wa fi expect. Develop way fi sort out problem an' listen keenly so yuh can figure out wa customer dem need. Promise yuhself fi always try improve by lookin' back on yuhself an' set goals fi yuhself. Sign up now fi practical, top-quality learnin'.
Apoia's Unique Offerings
Develop skills
Enhance the development of the practical skills listed below
Master empathy: Connect wid customer dem feelin' dem so yuh can serve dem betta.
Effective follow-up: Mek sure customer dem happy by checkin' back wid dem quick-quick.
Clear communication: Mek yuh talkin' an' body language skills sharper.
De-escalation skills: Cool down argument wid hard-to-please customer dem.
Active listening: Hear wa customer dem a seh so yuh can figure out wa dem need.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You'll be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.