Customer Service: Soft Skills Fundamentals Course
CertificatePreview
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Tek yuh call centre career go a di next level wid wi Customer Service: Soft Skills Basics Course. Master empathy by undastan how customer dem feel an' build strong connection wid dem. Mek yuh communication betta wid word of mouth, body language, an' talkin' straight to di point. Learn how fi manage hard-to-please customer dem by calm dem down an' mek dem know wa fi expect. Develop way fi sort out problem an' listen keenly so yuh can figure out wa customer dem need. Promise yuhself fi always try improve by lookin' back on yuhself an' set goals fi yuhself. Sign up now fi practical, top-quality learnin'.
Live mentoring rooms weekly
Count on our team of specialists for weekly support
Imagine learning something while having your questions answered by people who already work with it? At Apoia, this is a reality.
Gain access to open sessions with various professionals in the industry
Expand your network
Share experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master empathy: Connect wid customer dem feelin' dem so yuh can serve dem betta.
Effective follow-up: Mek sure customer dem happy by checkin' back wid dem quick-quick.
Clear communication: Mek yuh talkin' an' body language skills sharper.
De-escalation skills: Cool down argument wid hard-to-please customer dem.
Active listening: Hear wa customer dem a seh so yuh can figure out wa dem need.