Speech Analytics Technician Course
What will I learn?
Tek yuh call centre career to di next level wid wi Speech Analytics Technician Course. Master how fi prepare, clean, ah collect data fi transform raw call data intuh actionable insights. Learn how fi use di latest speech analytics tools dem fi transcription, sentiment analysis, ah identify trends. Develop skills inah create report ah present dem, offer clear insights ah recommendation. Enhance call centre operations wid technology improvement ah process optimization. Join now fi become ah indispensable asset in di call centre industry.
Apoia's Unique Offerings
Develop skills
Enhance the development of the practical skills listed below
Master data cleaning: Remove irrelevant info ah handle missing values properly.
Create insightful reports: Structure clear reports ah present actionable insights.
Analyze call centre trends: Identify peak times ah correlate satisfaction scores.
Utilize speech analytics tools: Transcribe audio ah perform sentiment analysis.
Generate actionable insights: Recommend training ah suggest process improvements.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You'll be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.