Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your career with our Call Centre Supervisor Course, designed to give professionals like you the skills you need to succeed. Understand and use key performance indicators (KPIs) to make your team more efficient and keep customers happy. Learn how to handle difficult situations (escalations) with clear communication and teamwork. Deal with common problems like staff leaving and keeping standards high. Improve how things are done using Six Sigma, Lean Management, and new technology. Create plans you can actually use with clear goals and good use of resources. Join us and take your supervisory skills to the next level!
Weekly live mentoring sessions
Count on our team of specialists to assist you weekly
Imagine acquiring knowledge while resolving your questions with experienced professionals? With Apoia, that’s possible
Gain access to open sessions with various market professionals
Expand your network
Exchange insights with specialists from other fields and address your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master KPIs: Make your team work better and keep customers happy.
Resolve Escalations: Handle customer problems well and get them sorted.
Optimize Processes: Use Six Sigma and Lean management to improve how things are done.
Enhance Communication: Get better at working with your team.
Action Planning: Decide how to use resources and set goals that you can measure.