Customer Service: Soft Skills Fundamentals Course
CertificatePreview
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Imarisha kazi yako katika kituo cha simu ukitumia kozi yetu ya Huduma kwa Wateja: Kozi ya Msingi ya Ujuzi Laini. Bobea katika uelewa wa hisia za wateja na ujenzi wa uhusiano wa kihisia. Ongeza mawasiliano kwa kutumia mbinu za maneno, zisizo za maneno, na fupi. Jifunze kushughulikia wateja wagumu kupitia utulizaji na usimamizi wa matarajio. Buni mikakati ya utatuzi wa shida na ujuzi wa usikilizaji makini ili kutambua mahitaji ya wateja. Jitolee kwa uboreshaji endelevu kupitia tafakari binafsi na malengo ya maendeleo ya kibinafsi. Jiunge sasa kwa ujifunzaji wa vitendo na wa hali ya juu.
Weekly live mentoring sessions
Count on our team of specialists to assist you weekly
Imagine acquiring knowledge while resolving your questions with experienced professionals? With Apoia, that’s possible
Gain access to open sessions with various market professionals
Expand your network
Exchange insights with specialists from other fields and address your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Bobea katika uelewa wa wengine: Ungana kihisia na wateja kwa huduma bora.
Ufuatiliaji madhubuti: Hakikisha kuridhika kwa wateja na ufuatiliaji wa wakati unaofaa.
Mawasiliano wazi: Imarisha ujuzi wa mwingiliano wa maneno na usio wa maneno.
Ujuzi wa utulizaji: Tatua migogoro kwa utulivu na wateja wagumu.
Usikilizaji makini: Elewa mahitaji ya wateja kupitia usikilizaji wa makini.