Call Center Metrics Technician Course
What will I learn?
You want make your call center job sweet pass? Come learn from our Call Center Metrics Technician Training. You go learn all the important things we use for measure how call center dey do, like how happy customers dey (Customer Satisfaction Score), how long people dey tek for solve problem (Average Handle Time), how quick we dey answer phone (Service Level), and how many times we dey fix problem the first time (First Call Resolution). You go learn how to make things run better so we can work fast and make customers happy more. You go learn how to give good advice, make good reports, and use data for see where we can do better. Join we now so you can get better for your job and make call center sweet!
Apoia's Unique Features
Develop skills
Enhance your practical skills in the areas listed below.
Know all the main things we use for measure call center: CSAT, AHT, Service Level, FCR.
Make work run better: Fix problem the first time more, tek less time on the phone, make customers happy more.
Learn how to find out what we can do better: Measure how things dey affect us, see where we can improve.
Be good at making report: Tell people what you find out, show data in a clear way, make report look good.
Know how to look at data: Use numbers for understand things, see where things dey go.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.