Customer Experience Course
What will I learn?
Make your call center job shine with our Customer Business Sweetness Course. We go teach you plenty things 'bout how to talk to customer dem good. You go learn the difference between just helping customer and making dem feel real good. We go show you how to measure if you doing well with customer dem, and how to listen to what customer dem say. We go also teach you 'bout new computer things like AI and automation, and how to use different ways to talk to customer dem (like phone, email, and chat). You go learn how to talk good to customer dem, make dem feel special, and answer dem fast. Join we so you can be the best at making customer dem happy!
Apoia's Unique Features
Develop skills
Enhance your practical skills in the areas listed below.
Know Customer Business Sweetness Well Well: Learn the difference between helping customer and making dem feel good.
Look at the Numbers (KPIs): Track and understand the important numbers that show how you doing.
Talk Good to Customer Dem: Make all the ways you talk to customer dem (phone, email, etc.) better.
Make It Special for Each Customer: Give each customer what they need special.
Answer Customer Dem Fast: Answer customer dem questions quick quick.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.