Customer Service: Handling Abusive Customers Course
What will I learn?
Learn how to handle customers who dey vex plenty, plenty with dis course wey dem design special for people wey dey work for call center. Make your communication skills strong with active listening, showing people you feel dem pain, and how you talk to dem. Learn how to fix problem between you and customer by talking good, calming dem down, and finding solution. Make your paper work better by using CRM system well and writing correct report. Put yourself first by taking care of yourself and managing stress, while you understand wetin customer get right to and wetin company say. Make your head correct with emotional intelligence and do your work like professional even when tin tuff. Register now so you fit change di way you dey do customer service.
Apoia's Unique Features
Develop skills
Enhance your practical skills in the areas listed below.
Learn how to listen good-good so you fit make customer happy when you dey talk to dem.
Use ways to calm customer down quick so problem fit solve easy-easy.
Use CRM system so you fit keep record and write report fast-fast.
Learn how to control yourself so you fit manage stress good.
Understand wetin di law say and wetin customer get right for service.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.