Customer Service: Soft Skills Fundamentals Course

Preview certificate

What will I learn?

Make your call center work sweet more better with our Customer Service: Soft Skills Foundation Course. Learn how to feel how customer feel so you can connect with them from your heart. Make your talking and sign language strong, and learn how to talk short and clear. Learn how to handle customer wey vex by calming them down and telling them what to expect. Get skills to solve problem and listen good so you can know what customer want. Always try to do better by looking at yourself and trying to improve. Join now for learning wey make sense and wey good for real.

Apoia's Unique Features

Accessible online course for a lifetime
Certificate aligned with educational standards
Printable PDF summaries
Online support available at all times
Select and arrange the chapters you wish to study
Set your own course workload
Instant feedback on practical activities
Study anytime, no internet required

Develop skills

Enhance your practical skills in the areas listed below.

Learn to feel how customer feel: Connect with customer from your heart for good service.

Follow-up good-good: Make sure customer happy by following up quick-quick.

Talk clear: Make your talking and sign language strong.

Calm vex people: Learn how to cool down customer wey vex.

Listen good: Understand what customer want by listening with your ear and your heart.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can modify the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.